Shipping policy

Last updated: August 13, 2026

Free U.S. Standard Shipping

We offer free standard shipping with no order minimum to street addresses in the contiguous 48 United States and the District of Columbia.

At launch, we do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, or international destinations.

Processing and Delivery

Orders are normally prepared for shipment within 1–2 business days. Standard delivery is estimated at 3–7 business days after shipment. Delivery dates are estimates, not guarantees. Weekends, holidays, carrier delays, severe weather, peak-season volume, and events outside our reasonable control may affect delivery.

When tracking is available, we will send it to the email address provided at checkout. Tracking may require up to 48 hours to begin showing movement.

Address Changes

Please review your shipping address before placing an order. If it needs to be changed, email 18019425132@163.com as soon as possible. We cannot guarantee a change after fulfillment has begun. Customers are responsible for addresses entered incorrectly unless we confirm the correction before shipment.

Lost, Damaged, or Incorrect Orders

If an order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. If tracking shows delivery but you cannot locate the package, check around the delivery location and with household members or neighbors, then contact us. We will review carrier information and provide the appropriate resolution.

If a shipment is returned to us because of an incomplete or incorrect address, we will contact you about available redelivery or refund options.

Questions about an order? Email 18019425132@163.com.